Picture this...
Circa 1980. Many years ago I had a friend who was working on a construction site as a gopher (someone who does the dirty work.) One day the boss asked him to go to Burger King and gave him a piece of paper with the order on it. My friend, who was a boy at the time, rushed to BK, placed the order and brought it back to the site promptly. The rest of the crew was working inside and wondering where the kid was with their lunch. The boss finally had enough and headed outside. What he saw was shocking. He found the boy on the steps of the building surrounded by crumpled up BK wrappers. The boy was leaning back as if in a bit of pain. The boss screamed at the boy saying, “You mean to tell me you ate the WHOLE order???” The boy, with a puzzled look on his face, said “Isn’t that what you wanted me to do?”

Think about it…
Isn’t it amazing how 2 people can hear the same words but process it differently? It just goes to show you how important the art of communication really is. You can half listen, really just thinking about what you are going to say next or you can listen with an ear of intimidation, fearful you will get the order wrong. If we would just take the time to intently hear the words being spoken- AND if we are unclear to ask clarifying questions- well, more people would get their lunch!